Meza Privacy Policy
Effective date: October 7, 2026
Meza ("Meza," "we," "us," or "our") is a small group travel company operated by Meza Group LLC. This Privacy Policy explains what personal information we collect through our website, including when you browse it, fill out a form on it, or contact us, and how we use, share, and protect it.
The short version
We collect what you choose to share through forms on our website or when you contact us, plus basic technical information about how people use our website.
We use it to talk with you about our trips and to improve our website.
We don't sell your personal information.
We share it with the service providers that help us run Meza, and otherwise only in the limited situations described below.
You can ask us to see, correct, or delete your information, or to stop contacting you, anytime at hello@mezatravels.com.
This policy covers our website and any forms on it. If you book a trip, we'll collect payment information at booking and ask for additional details before your trip (such as emergency contacts and passport, dietary, and health information) through a separate form. See "If you book a trip" below for how we handle it.
Information we collect
We collect information in two ways: what you choose to share with us directly, and basic technical information that's collected automatically when you visit our website.
Information you give us
Forms on our website: information such as your name, email address, phone number, where you live (city, state, or country), your age or age range, your travel interests and preferences, and anything you choose to share about why you're interested in a trip.
Messages and calls: what you share when you email, text, call, or message us, including on social media.
Conversations with us: if we schedule a call to talk about a trip, we may keep notes so we remember what matters to you. With your permission, we may also record the call or use an AI note-taking tool (such as Google Meet's notes feature). We'll always ask at the start of the call, and you're welcome to say no.
Referrals: if a friend tells us you might be interested in a trip, they may share your name and contact details with us. We may email you about Meza and our trips. If you'd rather not hear from us, just let us know and we won't contact you again.
Please don't send us passport numbers, payment details, or health information through our form, email, or social media. If you book, we'll ask for what's needed before your trip through a separate form.
Information collected automatically
When you visit our website, some technical information is collected automatically through cookies and similar tools. This includes your browser and device type, your IP address and approximate location (such as country or city), the pages you view and for how long, and the website or link that brought you to us. We see this information in summarized form, such as how many visitors came from Instagram. It doesn't tell us who you are.
How we use your information
To respond to forms you submit and messages you send us.
To schedule and hold conversations about whether a trip is a good fit for you.
To send you trip details, updates, and news about future Meza trips you may be interested in. You can opt out anytime.
To understand which trips and destinations people are interested in, and to plan and improve our trips and website, including by asking for your feedback.
To keep our website secure and prevent spam or misuse.
To comply with the law and protect the rights and safety of Meza, our travelers, and others.
We don't use your information to make automated decisions about you. Any decision about who joins a trip is made by a person at Meza.
Emails, calls, and text messages
When you share your contact information with us, through a form on our website or any other way, Meza may contact you about our trips by email or phone. We'll only send you text messages if you've agreed to receive them.
Text messages: message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to receive texts is not a condition of booking a trip.
Your phone number stays with us: we won't sell or share your phone number or your consent to receive texts with any third party for their own marketing. We share them only with service providers that send messages on our behalf.
Emails: any newsletter or marketing email we send will include an unsubscribe link.
If you opt out of marketing messages, we may still contact you about a trip you've booked or a request you've made.
Who we share your information with
We don't sell your personal information, and we don't share it with others for their advertising.
We share it only in these situations:
Service providers: companies that help us run Meza, such as our website host (Squarespace), our email and file storage provider (such as Google Workspace, including Gmail and Google Sheets), scheduling and video call tools (such as Calendly, Zoom, or Google Meet), email marketing tools (such as Squarespace Email Campaigns or Mailchimp), payment processors (such as Stripe), AI assistants that help us organize inquiries and draft replies (such as Claude or ChatGPT), and, if we use them, calling or texting tools. They may use your information only to provide their services to us.
Local hosts and partners: when you book a trip, we share what's needed to run it, such as your name or dietary needs, with the local hosts, guides, and partners who make it happen. See "If you book a trip" below for details.
Legal reasons: when required by law, or when needed to protect the rights, property, or safety of Meza, our travelers, or others.
If Meza changes hands: if Meza is sold, merges with another company, or transfers its business, your information may be transferred, and it will remain protected by this policy or one at least as protective.
With your permission: in any other situation where you've asked us to or agreed.
Cookies and analytics
Our website uses cookies, which are small files stored by your browser. Some are essential for the site to work securely, such as protecting our forms from spam. Others help us understand how visitors use the site, such as which pages are most popular.
You can manage cookies through our cookie banner or your browser settings. Blocking essential cookies may affect how the site works.
Links and social media
Our website links to other sites and platforms, such as Instagram. When you visit them, or interact with Meza there (for example, by following or messaging us), their own privacy policies apply, not this one. We encourage you to review them.
How long we keep your information
We keep your information only as long as we need it to talk with you about our trips. We review our records once a year and delete or archive information shared through our website from anyone we haven't been in touch with (including emails we send you) for more than 24 months. If you unsubscribe or ask us to delete your information, we'll remove it sooner. If you book a trip, or if the law requires us to keep certain records, we may keep some information longer.
How we protect your information
We take reasonable steps to protect your information. Access is limited to the Meza team, and we store it with established, reputable service providers. No website or storage method is completely secure, so we can't guarantee absolute security. If a security incident affects your information, we'll notify you as required by law.
Your choices and rights
At any time, you can ask us to:
Tell you what personal information we have about you
Correct information that's wrong
Delete your information
Stop sending you messages, or withdraw any consent you've given
Email hello@mezatravels.com with your request. We may ask you to confirm your identity before we act on it, and we'll respond within 30 days. We won't treat you differently for making a request.
Depending on where you live, such as California or the European Union or United Kingdom, you may have additional privacy rights. Contact us at the same email to use them. If you're in the EU or UK, you can also contact your local data protection authority.
If you book a trip
This section explains the additional information we collect from travelers who book with Meza, and how we handle it.
What we collect when you book
At booking: information such as your name, contact details, and payment. Payments are processed by our payment provider (such as Stripe). We don't see or store your full card number.
Before your trip: we'll send you a form asking for details we need to run the trip safely, such as emergency contacts, passport details, dietary needs, health or medical information relevant to the trip's activities, and travel insurance details. Sharing health information is optional, but it helps us keep you safe and prepare our hosts.
Emergency contacts: if you give us someone's details as your emergency contact, please let them know.
How we use and share booking information
We use this information to plan and run your trip and to keep you safe. We share only what's needed, and only with the people who need it:
Local hosts, guides, and partners: such as hotels, drivers, and activity providers, for example your name for reservations or your dietary needs for meals.
In an emergency: with medical providers, insurers, embassies, or your emergency contacts, if needed to protect your health or safety.
Your fellow travelers: we'll add you to a group chat with your fellow travelers, where they'll see your name and phone number. Let us know if you'd prefer not to join. If you share a room, your roommate will know your name.
Authorities: when required for border crossings or by local law.
Our local partners are located in the countries we travel to, where privacy laws may differ from those in the United States.
Photos and video on trips
We and our guides may take photos and videos during trips and use them on our website, social media, and marketing, as described in our Terms and Conditions. If you'd prefer not to be featured, just tell us before or during your trip, and we'll respect that.
How long we keep booking information
We delete passport details and health information once we no longer need them after your trip, unless we need to keep them because of an incident during the trip or a legal requirement. We keep booking and payment records as long as needed for tax, accounting, and legal purposes.
Visitors outside the United States
Meza is based in the United States, and your information is stored and processed there. Privacy laws in the US may differ from those where you live.
Age
Our website and trips are for adults 18 and older. We don't knowingly collect information from anyone under 18. If you believe someone under 18 has shared information with us, please contact us and we'll delete it.
Changes to this policy
We may update this policy as Meza grows. When we do, we'll post the updated version on this page and change the effective date at the top.
Contact us
Meza Group LLC, 418 Broadway, Ste N, Albany, NY 12207
Email: hello@mezatravels.com